LEGAL REFERENCE

How lunabet casino Handles Your Account Data

Your account at lunabet casino collects only what keeps your sign-in, payments and game history working. This page explains what we store, why we store it, how long...

Account data controlsEncrypted sign-inJazzCash reference limitsRaast rails
lunabet casino How lunabet casino Handles Your Account Data

Privacy Terms That Follow Supported Regions

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

DATA HELP DESK

Reaching Our Team About Stored Data

Your data questions reach a named team, not a queue that disappears. We answer privacy requests through live chat, email and the...

Live chat Open live chat from your account dashboard and...
Email our data desk Write to the privacy desk for access, correction...
Settings request form Download a copy of everything we hold from...
INTERNAL DATA CHECKS

What Keeps Your Data Handled Properly

Account access sits behind practices we can point to, not vague promises. Records move over encrypted connections, staff accesses are logged against a name, and every data category carries a written retention...

Encryption in transit

Every page you load and every reference you send travels over an encrypted connection, so details handed to us by JazzCash, Easypaisa, SadaPay or Raast cannot be read in transit.

Named staff access

Our staff accounts are named individually, and every look-up of a customer record is written to a log holding the time, the operator and the reason given.

Data kept minimal

We ask for your name, mobile number and one payment rail, and we do not request salary slips or utility bills unless a supported-region rule requires that record.

Deletion on request

You can ask us to erase sign-in records and game history at any time, and we complete those requests inside the window set by the province where you registered.

Written retention periods

Each data type carries a set period, from thirty days for device tokens up to five years for payment records that Pakistani financial rules ask us to keep.

Plain wording

We write this policy in short sentences and skip legal padding, so you can tell what we collect, why it is needed and who else may see a copy.

How This Page Matches Our Other Policies

Nothing on this page should contradict what you read elsewhere on lunabet casino. Terms, cookie handling, financial record keeping, payment timings and verification all share the same retention...

Terms of useOur terms page sets out account rules and closures, while this policy sets out the data behind them; both share one retention table so a date never conflicts.
Cookie pageThe cookie page lists what your browser stores, and here we explain account-side data; both name the same consent choices you can change in settings.
Anti-money-laundering pageFinancial rules drive some record keeping, so that page and this one quote the same five-year figure for payment trails rather than two different numbers.
Payments pageRails, timings and references sit on the payments page; the privacy side explains how long we keep a JazzCash reference and which staff can open it.
Bonus rulesPromotional conditions live on their own page, but the data each promotion collects, usually a wager log and a device token, is described here in the same wording.
Sportsbook rulesSettlement rules sit separately, yet the personal details behind a settled bet are covered here, including the match history we store and for how long.
Account verificationVerification steps appear on their own page and match this one: the same document list, the same deletion windows, and the same contact address if a request stalls.
POLICY COMPONENTS

What You See On This Policy Page

We lay this page out so you can find your answer without reading every line. A summary strip opens it, a single retention table carries the timings, and...

Summary strip A short strip near the top lists the data types...
Retention table One table shows how long each record stays with us...
Jurisdiction callouts Small callouts mark every point where the answer changes by...
Version stamp Each section footer carries the revision it belongs to, and...
Contact panel A fixed panel repeats the three ways to reach our...
Rights checklist A checklist spells out what you can ask for, naming...

Questions We Hear About Stored Data

This policy applies to the data tied to your account: sign-in details, device data, payment references from JazzCash, Easypaisa, SadaPay or Raast, and your game history, plus how long we keep each part.

Your first sign-up needs a name and a mobile number only. Payment references appear when you move money, and each rail returns a limited record such as a transaction ID.

Use the request form in your account settings or email our data desk. We match your registered mobile number, then send a copy within the window set for your province.

Only with the processors that keep the platform running, such as payment partners and hosting services, and each one works under a written agreement that limits what they can do.

Game history leaves within ninety days of closure. Payment trails stay longer, up to five years, because Pakistani financial rules require those records to remain available for checks.

We stamp a new version, publish the date it starts, and place a notice inside your account seven days before any change affects how your data is used.